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We want you to be completely happy with our service to you. Once you have made a reservation, if you wish to cancel, for whatever reason, then contact us, and we will gladly cancel your booking and issue a full refund in line with the cancellation policy below (except Eurostar packages, Overnight Sightseeing Tours, Theatre Packages and Special Event Packages - see individual pages for further details of these services).

Please have your booking reference handy when contacting us. 

• Any cancellation made within a 10 days of the travel/tour date will incur a 5% administration fee.
• Cancellation made for bookings paid on an American Express card will incur a 3.45% cancellation fee regardless of the date of the cancellation due to charges incurred by American Express.
• Regrettably, if you need to cancel within 72 hours of the date of your trip, we cannot refund any monies paid, although if you have a genuine reason for not being able to participate in any tour or service, the supplier may agree to accept the voucher for an alternative date. This is entirely at the supplier's discretion and Discount London cannot accept any responsibility in the event that the supplier is unable to offer the alternative date.
• Please note that some products have special terms and conditions and are excluded from the above cancellation policy.  Special Terms and Conditions will be noted on the relevant products.

Prices
Prices displayed on our websites are correct to the best of our knowledge and maintained on a daily basis. In the event of an order being placed against an accidental incorrect price, we will endeavour to inform the purchaser of the error within seven days of the purchase being made, we will allow the purchaser to either cancel the booking or choose to pay the additional difference in price.

Groups Policy – 15 people or more

• No cancellation charges will apply if you cancel 14 days or more prior to the date of the function.
• 50% charge will apply to cancellations received between 13 and 7 days prior to the booking
• 100% charge will apply to cancellations received less than 7 days prior to the booking date.

Please note this policy is not applicable to Private Charters or special Events bookings such as Christmas, New Year's Eve and Valentines. Please see individual products for these terms and conditions.

Discount London and it's agents reserve the right to refuse admission and remove from that service any person whose condition in the opinion of Discount London its agent's staff interferes, or is likely to interfere with the enjoyment of the service by other participants.

Client cancellations are only accepted from the party organiser and must be submitted in writing to Discount London.

Discount London, its employees, servants and /or agents and /or suppliers do not accept any liability for any death, injury, theft or loss sustained at our venue to any person or their belongings, including vehicles.

The liability of Discount London in respect of any breach of these terms and conditions, including any implied terms shall not exceed any consequential loss however suffered by the clients or the guests and shall in any event be limited to the maximum amount invoiced and paid for the party's booking.

Discount London does not accept any liability nor will be liable for non completion of any service or any delays arising as a result of:-

• Strikes, riots of lockouts affecting any trade which Discount London is concerned 
•  Adverse weather conditions 
•  Loss, damage or cancellation due to fire, flood of any other cause beyond its control.

These terms and conditions are governed by English Law and in the unlikely event of dispute, the parties shall submit to the exclusive jurisdiction of the English Courts.

Discount London is part of the Hospitality Line group of companies