Your confirmation from Discount London is notification that we have received your request and we are processing it.

If your trip is available:

1. You will be contacted via email within one working day* from the time your booking has been requested

2. We will process your booking providing we can get the train times and dates that you have requested on your booking form at the advertised price and your credit card will be debited accordingly.  All trains are subject to availability

3. You will be issued with confirmation vouchers via email which need to be printed and taken with you to the departure station

4.  If you do not receive the confirmation vouchers please read the Booking Information  on the website and if you are still unclear call us on 0870 830 8202 from the UK and 0044 870 830 8202 from outside the UK

If your trip is not available:

1. You will be contacted via email within one working day* from the time the booking was requested to inform you of the nearest available alternative. Your credit card will not be debited until you confirm whether or not you would like to proceed with the alternatives offered

2. If we are unable to offer you an alternative which meets your approval you can cancel your booking and a full refund will be issued without having to pay a cancellation fee.

* A working days is defined as 9.00am – 5:30pm Monday – Friday in the UK and excludes UK public holidays. If your booking is received outside of these hours you will be notified as soon as possible