Discount London
Discount London
Love London for less
Your tickets to the best of the capital
Discount London
Call us now on 0844 809 9109
Perfect way to have an afternoon tea on Thames "We had a wonderful time with City Cruises afternoon tea cruise. The staff is very friendly and they gladly changed our seat to accommodate the baby pram..."     Very informative exhibition set in an authentic historic setting "I booked for my husband’s birthday. On-line booking was simple, it would have allowed us to skip the queue and we saved a good amount on the door quoted..."     Perfect Experience "Absolutely straightforward, no problems at all! Will be using it quite often in the future "     Great "Great trip, good food and nice boat, highly recommended "     Excellent Tour "A very convenient way to see the main areas of London city and value for money compared to the other tour operators. "     
Customers rate Discount London 4.6 Based on 677 reviews. Powered by

Terms and Conditions for Discount London (part of Hospitality Line Group)  

We want you to be completely happy with our service. Once you have made a reservation, if you need to cancel then we will where possible offer you reduced cancellation charges. Their are however a number of products which for reasons beyond our control cannot be refunded or transferred. These include: The View from The Shard, Up at the O2, Warner Brothers Making of Harry Potter, Overnight Sightseeing Tours, Theatre Tickets, Theatre Packages, RIB Experiences, The ArcelorMittal Orbit, Rail Tours and Special Event Packages such as Christmas, New Year's Eve, Valentines and Mother's Day bookings. Christmas and New Year's Eve Terms & Conditions can be viewed here. Please also note that the Thames Riverboat Disco cruise and Medieval Banquet cannot be refunded or amended within 16 days of the travel date.

Please have your booking reference available when contacting us. 

  • Any cancellation made once you have booked will incur a 20% or £15.00 cancellation charge (whichever is greater)
  • For cancellations made within 72 hours of the date of your trip, we cannot refund any monies paid
  • Should you wish to transfer your booking to an alternative date then we will apply a 20% or £15 administration charge (whichever is greater). However this will be subject to availability, requires at least 72 hours notice from the date of your trip and does not apply to The View from The Shard, Up at the O2, Warner Brothers Making of Harry Potter Studio Tour, Overnight Sightseeing Tours, Theatre Tickets, Theatre Packages, RIB Experiences, Rail Tours and Special Event Packages which are strictly non-refundable and non-transferable in all circumstances.  Please also note that the Thames Riverboat Disco Cruise and Medieval Banquet cannot be refunded or amended within 16 days of the travel date and the ArcelorMittal Orbit at The Queen Elizabeth Olympic Park cannot be refunded or amended within 7 days of the travel date.  Discount London cannot accept any responsibility in the event that the supplier is unable to offer the alternative date. 
  • On Request Bookings: On request bookings need to be accepted by the supplier before they are confirmed with the customer. This process can take up to 48 hours, so customers may have to wait up to two working days before they receive their voucher.

New Year’s Eve

All pictures are for illustration purposes only and do not necessarily represent the event. Firework display is subject to final confirmation by the Mayor of London. Due to changing tides, river traffic and weather conditions, we are unable to confirm or guarantee the exact position the vessel will moor at to take in the views of the Fireworks display at Midnight. The crew will endeavour to secure the best position possible for viewing of the display, however please respect that the Captain's decision is final. Please notify us if you, or someone in your party will require assistance accessing NYE boats. We will be able to advise which boats are wheelchair friendly.

The customer must notify Discount London about a complaint in writing within 7 days of the event concerned. Failure to comply with this condition shall debar the client from making any claim against Discount London or the venue at a later date, save for a claim relating to death or personal injury suffered due to negligence on the part of Discount London or the venue.

Prices & Images

Prices displayed on our websites are correct to the best of our knowledge and maintained on a daily basis. In the event of an order being placed against an accidental incorrect price, we will endeavour to inform the purchaser of the error within seven days of the purchase being made, we will allow the purchaser to either cancel the booking or choose to pay the additional difference in price.  All individual products are subject to price variation.  Pricing is correct at time of booking.  We reserve the right to change the price of a product at any time. We reserve the right to charge a 2% fee on card payments. Images may not necessarily represent the product and are a representation of the attraction, restaurant or event. 

Please note if the number of passengers shown on the voucher you present on the day exceeds the number you have booked with us you will be charged for these additional passengers.

Promotional codes provided to you by us or our affiliates ("Promo Codes") may be valid for limited periods.  A Promo Code can only be used once per qualifying transaction and is applied to the transaction as a whole.  If you fail to enter the Promo Code at the time of purchase, your purchase will not be eligible for the discount. Discounts may not be claimed after you have confirmed your purchase on the Site.  You may not redeem or exchange the Promo Code or applicable discount for cash. You may not use or combine the Promo Code with any other promotions.  We reserve the right to modify or withdraw a Promo Code at any time without prior notice.

Groups Policy – 20 people or more

  • 20% cancellation charges will apply if you cancel 14 days or more prior to the date of the function
  • 50% charge will apply to cancellations received between 13 and 7 days prior to the booking
  • 100% charge will apply to cancellations received less than 7 days prior to the booking date.
Please note this policy is not applicable to Private Charters or special Events bookings such as Christmas, New Year's Eve, Valentines and Mother's Day which are non-transferable and non-refundable.
Please note that only one voucher will be issued per booking, therefore everyone attending the venue must arrive together.
Discount London and it's agents reserve the right to refuse admission and remove from that service any person whose condition in the opinion of Discount London its agent's staff interferes, or is likely to interfere with the enjoyment of the service by other participants. 

Client cancellations are only accepted from the party organiser and must be submitted in writing to Discount London.

Please note that all tour routes are subject to change without prior notice.  No refunds or discounts will be offered under such circumstances.  We recommend that you check before travelling in London to be aware of any events taking place which may affect your journey or experience.


The discount offer on a future booking is subject to a review being successfully published by Discount London.  All published reviews remain the licensed property of Discount London.  A minimum spend of £50 applies to qualify for the discount, the redemption period is restricted as per the date on the discount code email and product restrictions apply.  

Discount London, its employees, servants and /or agents and /or suppliers do not accept any liability for any death, injury, theft or loss sustained at our venue to any person or their belongings, including vehicles.
The liability of Discount London in respect of any breach of these terms and conditions, including any implied terms shall not exceed any consequential loss however suffered by the clients or the guests and shall in any event be limited to the maximum amount invoiced and paid for the party's booking.
Discount London does not accept any liability nor will be liable for non completion of any service or any delays arising as a result of:-

  • Strikes, riots of lockouts affecting any trade which Discount London is concerned 
  • Adverse weather conditions 
  • Loss, damage or cancellation due to fire, flood of any other cause beyond its control
  • Cancellation of the service by the supplier
These terms and conditions are governed by English Law and in the unlikely event of dispute, the parties shall submit to the exclusive jurisdiction of the English Courts.

Discount London recommend that you purchase travel insurance when visiting London

Discount London is part of Hospitality Line Group