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Please scroll down for New Year's Eve specific FAQ's
How are my tickets sent? Your e-tickets are sent via email. These must be printed out and taken with you on the date of travel.
Can I show my vouchers on my smartphone or tablet?No, all confirmation vouchers need to be printed and presented upon arrival.
How long does it take to process my booking? All bookings take 1 working day to process. If you have made a booking for the same day or the following day we will process your booking as a priority and send vouchers to you as soon as possible via email. If you have not received your vouchers prior to your booking date, please contact us immediately.
What about visiting attractions in peak times? Will it affect the queue time?
Due to the popularity of this attraction especially in peak times such as Bank Holidays and School Holidays this may cause the queue time to be longer than expected. We would advise to arrive as early as possible to avoid disappointment.
Due to the popularity of the London Eye there is a high demand for tickets especially in peak times such as Bank Holidays and School Holidays. We would advise to take your voucher to the London Eye ticket desk as early as possible to avoid disappointment.
We require an email from the purchaser advising the new lead name of the person travelling, this person will then be required to sign the documents and present official identification such as a driving license or passport.
Do I need to specify timings for the London Bundle packages? No. There are no time restrictions or time slots for any of the attractions. All opening times are advised on the voucher confirmation.
I have still not received my vouchers after two working days...If you have not received your vouchers, we advise that you call or email us to find out the status of your booking. For Hotmail and AOL account users, please ensure you check all folders including your junk/spam.
Can I change the date of my booking? Yes. Your booking can be changed, subject to the package which you have booked (excluding Eurostar, Theatre, The View from The Shard, Disco Cruise, RIB Voyages, The Orbit packages) . Please see our terms and conditions for more details. There may be a admin fee subject to each change. We need at least 72 hours notice.
Can I cancel my booking?Cancellations cannot made within 72 hours of your booking date subject to certain packages. Prior to this there will be a 20% cancellation fee and we require all cancellations in writing via email with an explanation why. Please see our terms and conditions for more details.
What happens if I miss my experience?Unfortunately there is little we can do if the experience has been missed, however we will be happy to investigate further depending on the circumstances. Please note that any action taken would be at the discretion of the supplier. We would require a full explanation in writing via email.
How long does a refund take to process? If you decide to cancel your booking and qualify for a refund, the agreed amount will be issued back to the card purchased with. The refund may take 5-7 working days to process, depending on your bank. Please see our terms and conditions for details on cancelling a booking.
If you have any further queries please do not hesitate to contact us, we will be happy to help.New Year's Eve
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