FAQs
How are my tickets sent?
Your e-tickets are sent via email. These must be printed out and taken with you on the date of travel.
How long does it take to process my booking?
All bookings take 1 working days to process. If you have made a booking for the same day or the following day we will process your booking as a priority and send vouchers to you as soon as possible via email. If you have not received your vouchers prior booking date, please contact us immediately.
If I book a London Bundle package, do I have to visit the attractions all in one day?
No. Whilst making the booking online, you will be prompted to choose a date to visit each attraction.
Do I need to specify timings for the London Bundle packages?
No. There are no time restrictions or time slots for any of the attractions. All opening times are advised on the voucher confirmation.
I have still not received my vouchers after two working days..
If you have not received your vouchers, we advise that you call or email us to find out the status of your booking. For Hotmail and AOL account users, please ensure you check all folders including your junk/spam as our emails are personalised titled with the consultants name.
Can I change the date of my booking?
Yes. Your booking can be changed, subject to the package which you have booking (excluding Eurostar and Theatre packages) . Please see our terms and conditions for more details.
How much would a package cost in my national currency?
On our home page, we have a currency converter for Euro, US Dollar and Great British Pounds. By clicking on the chosen converter this will change all our products into that currency, making it easier for you to book.
How and when is my credit/debit card charged for my booking?
Full payment is required at time of booking, which is debited at the end of the booking process. When a booking is made via our website the payment is run through Sage Pay payment gateway and then to the merchant bank for authorisation. For some packages, payment is reserved in your account until your booking request is confirmed (the website will advise if your booking is on request). If your chosen package is not available then the reserved payment is cancelled and aborted. This depends on each bank when they will register this transaction and is completely out of our control.
How long does a refund take to process?
If you decide to cancel your booking and qualify for a refund, the agreed amount will be issued back to the card purchased with. The refund may take 5-7 working days to process, depending on your bank. Please see our terms and conditions for details on cancelling a booking.
Can I make changes to my booking?
Yes. Changes can be made to your booking, subject to the what package you have booked. For example, if you have booked a London Bundle Silver and wish change the date of the London Eye we will more than happy to do so if advised with prior notice by email with your reason to why.
If you have any further queries please do not hesitate to contact us, we will be happy to help.