New booking procedure for Madame Tussauds
Please arrive at the attraction and go to the Box Office (Door 1) where you will exchange your voucher for a timed ticket. You will be able to choose from the following options:
1. Guaranteed 40 minute entrance – a time slot for the next available entry within the next 40 minutes.
2. A time slot for a later time on that same day – if more convenient for you.
3. A time slot booked for another day/time that week – in case you would prefer to come back another day.
Return at your booked time with a timed ticket and enter the attraction via doors 2 and 3.
PLEASE NOTE: For safety reasons Madame Tussauds can only accept three wheelchair users in the building at any one time and it is strongly advised that you pre-book in advance. Please phone 084 4809 9109 if you require wheelchair access.
The ‘Spirit of London’ Taxi Ride is a continuously moving ride requiring some physical endeavour to board and disembark, and is therefore unfortunately not accessible due to health and safety considerations.
No child or children under the age of 16 will be admitted to The London Dungeon unless accompanied and supervised by an adult aged 18 years or over. The London Dungeon may not be suitable for young children or those of a nervous disposition.
With our London Dungeon tickets, you will have guaranteed entry within 45 minutes of arriving at the attraction. This means that you will be allocated a space on the next available tour and it is guaranteed to be within the next 45 minutes. You will also have the option to request a later time if the proposed timeslot does not suit your day’s plan and you would prefer to visit at another time. You will need to exchange your voucher upon arrival and you will be issued with a timed ticket. Once the tickets have been issued, you will need to go back to the attraction at the time shown on the ticket to join your London Dungeon tour. You will not be restricted to certain timings when you book online with us. The London Dungeon guarantees that you will be allocated a tour on the same day of the voucher redemption and you will be offered a tour within 45mins of arrival.