Terms and Conditions - New Year’s EveAll pictures are for illustration purposes only and do not necessarily represent the event. Firework display is subject to final confirmation by the Mayor of London. Due to changing tides, river traffic and weather conditions, we are unable to confirm or guarantee the exact position the vessel will moor at to take in the views of the Fireworks display at Midnight. The crew will endeavour to secure the best position possible for viewing of the display, however please respect that the Captain's decision is final. All details subject to change.1. Confirmation of Booking 1.1. Full payment is due at time of booking for all New Year’s Eve bookings and is strictly non refundable and non transferable. 1.2. E-tickets, tickets and vouchers (dependent on event) will be sent by Hospitality Line approximately 10 - 14 days before the event date, and only once full payment has been received as cleared funds. 2. Cancellations and Charges 2.1. Any cancellations must be communicated in writing to Hospitality Line or its trading brands by the party organiser; we cannot accept any cancellations over the telephone. 3. Liability 3.1. Hospitality Line, its trading brands and its agents reserve the right to refuse admission and remove from that service any persons, whose condition in the opinion of Hospitality Line or its agent's staff interferes, or is likely to interfere with the enjoyment of the service by other participants. All persons attending the event under your booking shall:3.1.1. Comply with all licensing, health and safety and other regulations relating to the Venue 3.1.2. Not bring any dangerous or hazardous items into the Venue and to remove such items promptly when requested to do so by an authorised person3.1.3. Not consume food or drink at the Venue not supplied by the authorised caterers without their prior consent3.1.4. Not act in any improper or disorderly manner, leave the Venue promptly at the appropriate time and comply with any reasonable request by the Venue’s employees.3.2. Hospitality Line and its trading brands do not accept any responsibility in respect of the person prevented from entering the function, or asked to leave due to their conduct. 3.3. No refunds will be issued for anyone asked to leave due to no compliance with point 3.1 and 3.23.4. All services offered by Hospitality Line, its trading brands and its agents, including product descriptions and prices are offered strictly subject to availability. We reserve the right to make changes to the advertised elements of each party, but in doing so will undertake to offer a suitable alternative. 3.5. Hospitality Line, its trading brands and its agents reserve the right to cancel an event due to insufficient numbers or a corporate buy out. In which case an alternative date will be offered or a full refund of monies paid will be given, we shall have no further liability to you.3.6. Hospitality Line and its trading brands do not accept any liability and shall not be liable for non-completion of any party, or for any delays as a result of: 3.6.1. Strikes, Riots or Lockouts affecting any trade3.6.2. Adverse weather conditions 3.6.3. Loss, damage or cancellation due to Fire, Flood or any other cause beyond its control3.7. Please note if the number of passengers shown on the voucher you present on the day exceeds the number you have booked with us, you will be charged for the additional passengers.4. Complaints 4.1. All complaints must be made in writing to Hospitality Line by the lead booker only, we are unable to respond to other members of the party.4.2. The client must notify Hospitality Line in writing within 7 days of the event concerned. Failure to comply with this condition shall debar the client from making any claim against Hospitality Line or the venue at a later date, save for a claim relating to death or personal injury suffered due to negligence on the part of Hospitality Line or the venue. 4.3. Hospitality Line will endeavour to respond to all complaints within 28 days of receipt, unless otherwise specified.4.4 Any refunds as a result of a complaint will be made to the lead booker only and not to any attendees of the booking. Any refund will be returned to the same payment method used to make the booking. 5. Price Promise Guarantee5.1 If you find exactly the same package at the same venue for a lower price within 48 hours of booking with Hospitality Line, we will match the price of the event. The price must be avaialbe for a period of 3 months.5.2. The price promise guarantee only applies to bookings which are then compared to products which are priced in pounds sterling.5.3. We must receive your request for the price promise guarantee within 48 hours of you securing a booking with us by paying the deposit or full payment (whichever applies). Your request must be emailed to us and include proof to support your claim i.e where you saw the product, a screenshot of the product on a website (if applicable) or the product offering in writing.5.4. Before we can accept your request, we must be satisfied that: (a) the product you have booked and the product you found are identical and (b) the product you found was available to book (i.e. not subject to availability or on request) at the time you took your screenshot and is priced fully and accurately.5.5. The price promise guarantee will not apply if the cheaper offer is obtained via a limited time promotion, promo code, cash back, coupon, voucher or member’s discount.5.6. When assessing your request, we will only compare total product prices (which will include the cost of the product plus handling and delivery charges as well as any taxes, fees or other charges).5.7. If you have paid in full, we can only make refunds via the original payment method.5.8. We reserve the right to change or withdraw the price promise guarantee at any time.6. General 6.1. Attendees will be strictly over 18 years old only, unless otherwise specified. Visitors may be required to provide a proof of identification or, where applicable, the credit card used for the booking of such tickets. Hospitality Line recommend that everyone in your party brings photographic identification with them on the bight on the event.6.2. Unless otherwise specified, all menu selections and special requests such as dietary requirements should be made at time of booking in writing 6.3. Hospitality Line and its trading brands will endeavour to accommodate late menu or detail changes but will not be held responsible for changes communicated less than 30 calendar days before the event date; all details should be confirmed in writing. 6.4. All prices are correct at time of going to press. All individual products are subject to price variation. Pricing is correct at time of booking. We reserve the right to change the price of a product at any time.6.5. Additional specific venue terms and conditions may also apply6.6. This contract is made on the terms of these booking conditions, which are governed by English Law, and the jurisdiction of the English Courts. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so. The liability of Hospitality Line and its trading brands in respect of any breach of these Terms and Conditions, including applied Terms shall not extend any consequential loss whatsoever suffered by the client or their guests.Copyright 2019 Discount London Ltd. All rights reserved. Discount London Ltd. and the associated logos are registered trademarks of Discount London Ltd. and its affiliates.
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